Choosing Between Being Right and Being Effective

Among the greatest challenges faced by people trying to lead, choosing between being right and being effective is among the most vexing. As people ascend the hierarchy, they often are rewarded for their point of view and ideas. The more reinforcement, the deeper grows...

The “Louder” Strategy

At one point in my time as a Peace Corps Volunteer, I employed a woman who spoke no English. When I would introduce her to English-speaking people, they would invariably speak louder to her. “She”s not deaf – she doesn’t speak the language so louder won’t help”...

The Road Not Taken

One of my favorite introductory workshop activities is to ask people to share their “road not taken,” that is, to talk about any one of the many choices they have faced, and not taken, on their path to the present. The point of the activity is to warm people up, get...