People really don’t mind change

Conventional wisdom suggests people don’t like change. Actually change is fine with people. If it weren’t we would hear stories of lottery winners declining large prize monies, people avoiding marriage and parenting, folks turning down promotions and raises. You see...

The “Problem” with Collaboration

Most organizational guidance touts the importance of Collaboration. It is a trait revered by executives, leaders and cultures alike. It is a compelling concept. It is also problematic for many. Here’s why – As you would expect, people readily sign up for...

Distinguishing Progress From Variety

One of the challenges in leading change is ensuring that the change itself is an improvement – not just a different approach that also generates insufficient outcomes. It is striking how often this happens. The difficulty of implementing a new approach...

Disappointing Your Own People at a Rate They Can Absorb

Pop quiz: There are three ways people get ahead in organizations. Which one best describes you? Some people are really good at taking care of or fixing things – very steady, very reliable. They often have been rewarded, even promoted for this. We call them...

Why Can’t We Improve Healthcare?

Healthcare is one of the more confounding aspects of American life. We host some of the finest technology and talent in the world. We have state of the art facilities. But when we compare the overall quality to other countries we land somewhere around 42nd in the...